FAQs

Do you offer free shipping?

Yes. The Kranz Shop currently offers free standard shipping on every eligible order.

How long does order processing take?

Orders are generally processed within 1-3 business days. Processing time is separate from delivery time.

How long will delivery take?

Estimated delivery is typically 7-10 business days after processing. Delivery times can vary depending on the product, destination, carrier, weather, customs, and other circumstances outside our control.

Will every item arrive in the same package?

Not always. Products may be stored and shipped from different fulfillment locations. An order containing multiple items may arrive in separate packages and on different days.

How can I track my order?

Once tracking becomes available, we will send the tracking information to the email address used during checkout. Tracking may require several business days to begin showing movement.

What should I do if my tracking has not updated?

Carrier tracking can occasionally take several days to update. Please wait 7 business days before contacting us. When contacting support, include your order number and tracking number.

Can I change or cancel my order?

Contact us as quickly as possible after placing your order. We cannot guarantee changes or cancellations after fulfillment has started.

What if I entered the wrong address?

Contact us immediately at our CONTACT US page. Customers are responsible for entering a complete and accurate shipping address. Once an order has been processed or shipped, we may not be able to change the address or issue a replacement.

What if my order arrives damaged?

Contact us within 30 days of delivery. Include your order number and clear photographs of the product, packaging, and shipping label. Do not discard the product or packaging until your request has been reviewed.

Do you accept returns?

Eligible unused products may be returned according to our Return and Refund Policy. Certain products, including opened treats, supplements, grooming items, and personal-care products, may not be returnable.

How do I select the correct size?

Review the sizing information on the individual product page before ordering. Measure your dog carefully instead of selecting a size based only on breed or weight.

Are your products safe for every dog?

No product is appropriate for every dog. Choose products based on your dog’s size, age, health, chewing habits, and behavior. Supervise dogs while they use toys, clothing, collars, accessories, or chew products.

Are dog toys indestructible?

No dog toy is completely indestructible. Inspect toys frequently and remove them immediately if they become torn, damaged, or small enough to swallow.

Are supplements intended to treat medical conditions?

No. Products sold as supplements or wellness products are not a replacement for professional veterinary care. Consult a licensed veterinarian before introducing a new supplement, especially if your dog has a health condition, takes medication, is pregnant, or is nursing.